03
Hundreds of users, and Clara doing the volume work
With hundreds of users across the system, facility quality leads, regional directors, frontline staff doing rounds, executives reviewing dashboards, a platform built for genuine usability, not just feature coverage, is what keeps adoption high and training burden low. And Clara becomes essential rather than a convenience: drafting findings from rounds across dozens of facilities, routing CAPAs to the right owner automatically based on the ontology, managing reminders at a volume no manual process could sustain, and drafting incident summaries so Risk Management reviews start further along.