Center for Digital Experiences, Pratt InstituteTransforming Healthcare Compliance Through User-Centered DesignFall 2025An independent Pratt Institute case study on usability testing of Medlaunch's accreditation platform, identifying and eliminating the friction points of legacy compliance workflows.
Amen HailuMedLaunch Usability StudyFall 2025The lead researcher's own write-up of the same eight-week moderated usability study, walking through the process, findings, and recommendations in full.
Arsh Kaushik, on MediumSurvey Orchestration UX Overhaul for HospitalsDecember 2025A designer's account of rebuilding the survey orchestration workflow around how hospital teams actually run a survey week.